Customer Care Center

Answering the Call—Each and Every Time

Providing live registration and housing support and assistance are integral parts of our commitment to customer service excellence.

Laser Registration achieves its high level of service by continuing to invest in its technology and people. Our agents are continuously trained on customer services issues such as voice tones, creating positive impressions, empathetic listening, proactive problem solving and other soft skills to improve on customer service.

Laser Registration views its Customer Care Center as a Registrar’s office. We are prepared to respond to questions that go well beyond registration and housing. Our staff is well versed in your meeting and fully understands the importance of the educational aspect to your attendees.

Digital call center technology

Laser Registration’s Customer Care Center uses Voice-Over IP Technology giving us total flexibility over the following:

• The number of campaigns—the system is fully scalable
• Personalized greetings are available for your program or any section of your program’s call tree
• Call routing and resource selection
• Integration of professional recordings or the recording of your choice